Warranty Policy

Warranty Details

RealRooms warrants the following products to be free from defects in material and workmanship and agreed to remedy any such defect. The following products covered are futons, futon frames, sofa sleepers, beds, daybeds, bunk beds, accent chairs, accent tables, dining chairs, dining tables, ottomans & Benches, changing pads, toppers, and bed sheets. This warranty covers one year from the date of original purchase. This is solely limited to the repair or replacment of defective parts and assembly labor is not included.

This warranty does not apply to any product which has been improperly assembled, subjected to misuse or abuse or which has been altered or repaired in any way. Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

To obtain warranty service, purchaser muse present original bill of sale. Components repaired or replaced are warranted through the remainder of the original warranty period only. The defective components will be repaired or replaced without charge, subject to the terms and conditions described above.

For European customer service inquiries, please contact us at 01942 524100 or email us at hello@realrooms.com

 Appropriate Foundations and Bed frames

The use of an improper foundation or bed frame invalidates this warranty. Purchaser must use a matching foundation or a supportive, rigid, non-yielding foundation. Purchasers using their mattress directly on a slatted bed system must ensure that the slats have gaps no more than 3 inches. Queen, king, and California king platform beds and slat system bedframes used in conjunction with your Signature Sleep mattress require at least one center support beam. Examples of required foundations:

An appropriate bed frame must completely support the foundation. An appropriate bed frame has a rigid center support with at least 5 legs and 3 cross slats for queen and king mattress; and 4 legs support for twin and full mattresses. Examples of required bed frames for king and queen size mattresses:

IN CASE OF FIRE, EXIT AND THEN CALL 911.

F. DISCLAIMER, LIMITATION ON LIABILITY

ANY IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY, WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE TERMS IN THIS WARRANTY SHALL BE THE CONSUMER’ SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. WE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, OF THE INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. DHP’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM AND JURISDICTION TO JURISDICTION.

Effective date: October 1st, 2017