I would like to order but...
We want to make sure that you get the exact item that you have been scouring the internet for. However, due to the popularity of certain items, some products may not always be available. One thing is certain: we are working very hard to replenish our inventory to get that coveted piece of furniture to your door as quickly as possible!
All size/color varieties available for every item are listed on our website. If you don’t happen to see the size option or color choice that you were looking for, unfortunately, it may not exist, have sold out, or have been discontinued. So, if you fall in love with one of our pieces, we urge you to pick it up because temporary furniture collections do get retired!
I placed my order and...
We know that you’re counting the days till your package reaches your doorstep, that’s because we are too! Our goal is to have your order shipped to you within 3-5 business days so you can start beautifying your home as soon as possible. You will receive an email confirmation with a tracking number once your order has been shipped. Unfortunately, during the unprecedented times that we currently live in, we cannot guarantee that your order will arrive as quickly as we’d like it to because of circumstances beyond our control. We truly appreciate your patience.
If you haven’t received your shipping confirmation email after a couple of days, be sure to check your Spam folder. If you still don’t have your tracking number, please contact us through the help button at the bottom right corner of the page and provide your order number so that our customer service team can help locate your item and give you up-to-date tracking information.
Not a common occurrence, but if your order has still not had a status update in over 2 weeks, then do not hesitate to contact us through the help button at the bottom right corner of the page and provide your order number along with your tracking number. Our dedicated customer service team will try to resolve the issue in a timely manner.
I received my order and...
We want all our customers to get their items in perfect condition. If you happened to receive an item with missing parts or visible damages, we’ll work hard to rectify the situation. Please contact us via the help button at the bottom right of the page and provide your order number along with part numbers and quantities needed for each requested piece. We will confirm part availability and ship what is required via UPS Ground. FYI- Your product’s instruction manual contains the full list of parts along with their corresponding part numbers. If you’ve misplaced your manual, it’s available on our website. Look under the “Details and Additional Information” section on the product’s page.
We’re so sorry to hear that you’re having issues with your item. If 60 days have passed since your purchase, then fortunately your item falls under the one-year manufacturer warranty policy. Contact information can be found inside your product’s instruction manual. If you’ve misplaced the manual or still don’t know who to contact, just reach out to us through our help button found below to the right of any page and give us your product’s model number. We’ll do our best to help you out.
Our aim is always to get the right item to the right person at the right time so we totally apologize for the mix-up. Just send us a picture of the box clearly showing the label for the item that you mistakenly received along with your order number. We will refund the order and request for the item to be donated if possible or you could ask us to send you a return label and schedule a pickup if that’s your preference.
It totally depends on the item. We don’t want to give you any wrong information! Most items can be disassembled but some can’t, so we recommend that you read your product’s instruction manual to see if disassembly and reassembly are okay. You can find the manual on our website under the product’s page.
Follow the instructions; it’s as simple as that. If your instruction manual says that two people are required for assembly, don’t try to put the item together all by yourself – find a buddy! Also, allot the recommended time needed to assemble your item. We suggest that you avoid using power tools because they can lead to hardware stripping. Everything that you need for assembly is usually already inside the box (except for a basic screwdriver or hammer in some instances). If you still need support, you can always call the customer service number located in your manual.
All units over 32” tall will come with a complete wall anchor kit. Wall anchors should always be used when provided to avoid any possible tip-over injuries.
First, check to see if you can install the wall anchor into a wooden stud by using a stud finder. If so, locate the stud and mark it with a pencil to make sure you place the screw in the correct location. Position the bracket to the wall and drive the longer screw into the wall stud aligning with the pencil mark. Next, drive the shorter screw into the top of the unit. The bracket will be going through the back panel’s cut-out to hide the anchor. There will be predrilled holes to guide you.
If your unit is not going into a stud, you will need a drywall screw. First, position the anchor where you would like to place it on the wall (make sure there is not a stud in the way) and mark it with a pencil. Next, drill a hole using a 3/16th drill bit and gently tap the plastic drywall screw into the drill hole using a hammer. Place the wall anchor bracket back against the wall and drive the long screw into the drywall screw. Lastly, drive the smaller screw into the top of the dresser. The bracket will be going through the back panel’s cut-out to hide the anchor. There will be predrilled holes to help guide you.
Extend Protection Plan
The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge, depending on your furniture item.
Extend offers you the option to purchase protection plans that go beyond a products manufacturer’s warranty.
A protection plan can be purchased through RealRooms.com or through the customer care team over the phone.
You will be able to repair your product until the number of times and cost of the repair exceeds the retail price of the product.
If the furniture has torn/broke that was caused by normal wear and tear and the protection plan falls under Extend's plan, please contact Extend's Customer Care team in the Extend Claims Portal (https://customers.extend.com/) or via phone at 877-248-7707. They will review your claim and work with you to dispatch a servicer to repair your damaged furniture.
If you have an accidental damage and handling (ADH) repair program with Extend, there is protection against rips, tears, and stains. Please contact Extend's Customer Care team in the Extend Claims Portal (https://customers.extend.com/ ) or via phone at 877-248-7707. They will review your claim and work with you to dispatch a servicer to repair your damaged furniture.
Extend provides peace of mind and financial protection should there be product failure after the RealRooms.com warranty expires. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
The Extend team works with RealRooms.com to identify all eligible products and match them to a warranty plan.
As Extend holds their partner services to a very high standard, they require that servicing is scheduled and conducted through them. They cannot guarantee the quality of work from third party repairs.
The Terms and Conditions currently do not allow for coverage of damage caused by third parties such as moving companies.
Extend will review each claim and work with you to determine the best course of action in the event your furniture is irreparable.
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend's Customer Care Team at 877-248-7707. If you contact RealRooms.com directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.
You will receive an email after purchasing a protection plan that details:
· Contract ID
· Warranty Term Length
· Coverage Dates
· Product Name
Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com .
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps a customer will go through to have furniture replaced:
· The customer provides a contract ID, email address, or another piece of identifying information to Extend
· Extend entitles (validates) contract coverage by ensuring:
1) The plan is active
2) The date is between the Effective & Expiration Dates
· The customer will then answer a few Adjudication questions
· High-level troubleshooting steps are offered
· If a servicer is required, Extend will dispatch a servicer to the customer’s location for furniture repair
· Extend will be in constant communication with the customer to ensure services have been scheduled and completed
· Customers can repair this device until the number of times and cost of the repair exceeds the retail price of the product.
Yes, you can cancel your coverage at any time.
You are entitled to a full refund within 60 days of purchase. After 60 days, you are entitled to a pro-rata refund on the unused portion of the service contract.